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Contact Us
At 2FDeal, we believe there is only one boss — the customer. To serve you better, we offer multiple ways to get in touch with our team quickly and easily. Please avoid sending duplicate requests, as this only increases our workload and slows down responses to you.
1. Working Hours
Monday to Friday, 9:30am–5:30pm (GMT+8)
All emails received during business hours are replied to within 24 hours. The turnaround time can take up to 48 hours during weekends; delays may also be caused by time differences.
2. Email Us
• Doris (pre-sale, general inquiries): doris@2fdeal.com
• After-sale (order inquiries, account issues): service@2fdeal.com
To prevent our emails from being blocked by your email system, we recommend adding our email addresses to your address book/whitelist. If you do not receive our reply in time, please remember to check your SPAM/JUNK folders.
3. Built-in Customer Service
• Pre-Sale Service (product consulting) — reach Doris by email at doris@2fdeal.com
• After-Sale Service (order inquiry / account issue) — available in your 2FDeal account. The response is given within 24 hours during business days and will appear in the inbox of your 2FDeal account.
4. Official Social Media
• Facebook: facebook.com/2fdeal
• Instagram: instagram.com/2fdeal_vaping
• Twitter: twitter.com/2Fdeal
• YouTube: youtube.com/channel/UC9dUA7qdkCYtohYl4qFdfWQ
If you have any questions or suggestions, we would be delighted to hear from you!
Contact details may be updated from time to time. Any changes will be posted on this page. © 2026 2FDeal. All rights reserved.
